Is my website supplier committed to service?
Is the website supplier committed to service?
OCTA started in 1997 which means in the field of website development we’ve been in business for a considerable time. Building a website is a service and we understand the obvious; that the key to running a successful service based business is good service.
The vast majority of our business is repeat or by referral. When a client contact changes job we often get the call to build the website for their new organisation. Our client loyalty is built on trust because we follow a few simple rules.
- Never commit unless we know we can deliver. We have never undertaken a project without prototyping any unknowns (at our expense) and have never had to apologise to a client because we can’t get a piece of functionality to work that we’d promised.
- Deliver on time. We have never delivered late. This is achieved by being realistic in the specification, tight project management and working whatever hours it takes to meet a committed schedule.
- Respond quickly to support requests. We don’t lose interest after the initial build. We respond quickly to any site change requests.
Quite simply if we do a good job for a client why will they bother seeking an alternative supplier for their next project?
What about development standards?
We try our best to write clean code. We’re not interesting in rushing through jobs for a quick turnaround by writing quick and dirty HTML because we plan to look after a client for years so it’s not in our long term interest.
For what they’re worth you can check this page on some independent validators:
- W3C Markup Validation Service - checks conformity of a web page code to an industry standard
- WAVE - checks the accessibility of a web page to ensure that users of different abilities can use alternative methods, such as text reader, to access your site content